General Terms and Conditions

Reservation and payment:

Concluding a contract

The contract is concluded when the hotel receives a written confirmation from the guest and when the hotel sends a confirmation of the reservation to the guest. This means that the guest fully accepts the General Terms and Conditions (GTC).
You can make a reservation by phone, e-mail or through our online booking system on the hotel’s website. You will need to confirm your reservation with a valid credit card or prepay by bank transfer, always in accordance with the offer.

Currency

All prices are in Euro (€ / EUR) and include VAT.

Warranty:

A valid credit card (Visa credit or Mastercard credit) is required to confirm the reservation. The following information must be reported: credit card type (Visa or Mastercard), name and surname of the holder, card number, validity date and CVC code.
In case the guest does not have a credit card, the guarantee is made with 50% advance payment of the full amount no later than 2 days after booking.

Cancellation or modification of your reservation

Standard price list:

– Reservations can be canceled free of charge up to 14 days before arrival.
– For reservations cancelled 14 days or less before arrival we charge 50% of the total value of all nights.
– In case of no-show, the hotel will charge a cancellation fee of 100% of the value of all nights.
– Pri predčasnem odhodu je potrebno plačati celoten znesek rezervacije.
A credit card is only required to confirm / guarantee the reservation. Payment will be made at the hotel upon departure. Hotel Miklic reserves the right to pre-authorize credit cards prior to arrival. This will make sure that your card is valid and that there are enough funds on it. The hotel will only charge your credit card if the cancellation policy is not met.

Non refundable booking

We charge the guest’s credit card for the entire amount of the stay without tourist tax at any time after the reservation. In case of cancellation, change of date or non-arrival, the paid funds will not be refunded. The guest pays the tourist tax on the day of departure.

Special conditions for group reservations (4 rooms or more):

– Reservations can be canceled free of charge up to 60 days before arrival
– Between 59 and 22 days before arrival, the hotel will charge a cancellation fee of 30% of the total value of the night.
– Between 21 days and 7 days before arrival, the hotel will charge a cancellation fee of 50% of the total night’s stay.
– Between 7 and 0 days before arrival or in case of no-show, the hotel will charge a cancellation fee of 100% of the total night’s stay.

Means of payment

Credit cards: Visa credit, Mastercard credit;
Debit cards: Maestro, BA, Visa debit, Mastercard debit;
Cash (Euros);
Bank transfer to our TRR: SKB Banka d.d., IBAN SI56 0317 8101 2337 942, Swift (BIC): SKBASI2X, Penzion Miklič & Miklič d.o.o., Vitranška ulica 13, 4280 Kranjska Gora

Prices

All prices include VAT. Tourist tax is not included in the price. A rich breakfast buffet is included in the price.

Service (breakfast)

The basic service is bed and breakfast. Breakfast is available between 07:00 and 10:00. If the guest wants breakfast before 7.00 am, we can prepare breakfast to go. If guests want it as an additional meal (packed lunch), it can be obtained at an additional cost. Taking food out of the breakfast room is not allowed. . However, if guests do not respect this, the hotel staff will charge the full price of the meal per guest room. For all other meals (lunch and dinner), guests are advised to visit nearby restaurants.

Check-in / check-out of guests

check-in: from 14:00 to 22:00 check-out: from 7:00 to 11:00
We keep the reserved guest room until 9 pm on the day of arrival. o’clock. In case of later arrival, the guest is obliged to inform the hotel in advance – no later than 6 pm on the day of arrival. If the guest does not inform the hotel in time, the hotel is not obliged to keep a guest room, and also has the right to charge the guest non-arrival costs.
Early check-in or late check-out is possible by prior arrangement, confirmation by the hotel, and subject to availability. An additional charge may be required.
Guests must have a valid ID (ID, driver’s license, passport or other valid administrative document) with them upon check-in.

Early departure
In case of early departure, the full amount of the reservation must be paid.

Check out

On the day of departure, the customer must leave the room by 11 am hand over the key at the reception and pay all outstanding costs (tourist tax, mini bar, sauna, drinks, hotel accommodation …).
If the customer exceeds the departure time and leaves after 11 am the hotel may charge extra. Upon prior agreement and at the discretion of the staff, guests may be allowed to check out late. An additional charge may be required.
If the costs are not paid in full at check-out, we will charge your credit card and inform you by e-mail or through the channel through which you contacted us.

Tourist tax

Adults are charged a tourist tax of 2.00 euros per person per night. Children and young people from the age of 7 to the age of 18 pay half the value of the ordered tourist tax, in the amount of 1.00 euros per person per night. Children up to the age of 6 do not pay tourist tax.

Right of refusal

We reserve the right to refuse a reservation and in special circumstances the right to cancel, adjust or change your arrangement. If we have to cancel, adjust or change the reservation, we will do our best to offer an alternative date or accommodation. If you do not accept our alternative offer, we will refund all the money deposited. The hotel’s liability is limited to the return of the deposit. The hotel is not responsible for any other damages.

Baby cot

A baby cot is possible in all rooms except the smaller double room. This one is free of charge but must be booked in advance.

House rules

Pets

Pets are not allowed in Hotel Miklič. Possible exceptions by prior arrangement. An additional charge may be required.

Peace and quiet

There must be peace in the hotel between 22:00 and 07:00.

In the accommodation it’s not allowed

carry food and drink (except apartments 1 and 2), wash and iron, carry liquid substances that like to ignite or explode, not substances with a strong and unpleasant odor.

Fitness and sauna

Hotel guests have unlimited free access to the hotel’s fitness center during their stay. A sauna is also available to guests for a fee and is payable at reception upon departure. The price is 20,00 eur. Due to the limited number of places in the sauna, advance booking is required.

Parking

Hotel guests can use our car park free of charge during their stay. . There is a hotel car park in front of the hotel and a limited number of spaces in the hotel garage. Parking in our parking lots is at your own risk, the hotel is not responsible for any damage. Please do not leave valuables and money in vehicles, as we are not responsible for the safety of your items.
In case of free parking spaces and agreement with the reception, it is possible to use the parking lot even after your departure from the hotel. An additional charge is required. . The parking fee is calculated on the number of days when you leave the car with us and is paid on the first day of parking in advance. In case you return for the vehicle early, we will not refund the money.

Bicycle / ski storage room

This space is intended for storing bicycles and ski equipment. The room is locked and guests can access it with a PIN code. There is a dryer for ski, cycling, hiking boots, ski gloves… The dryer can only be operated by hotel employees. . E-bikes are not allowed to be charged overnight. The space is under video surveillance.

Hotel key

The hotel key is received by the guest upon check-in and must be handed in at the hotel reception upon check-out. In case of loss or undelivered key at check-out, the hotel reserves the right to charge the guest the value of the key and pendant in the amount of 30.00 euros.

Smoking and cleanliness

Smoking is allowed in the hotel only on the balconies of the hotel rooms and outdoor areas around the hotel and on the outdoor terrace. Smoking in the hotel rooms and elsewhere is prohibited. The hotel is entitled to charge an additional amount of € 200.00 to cover the costs of cleaning, refreshing and ventilating the room in case the guest does not follow the smoking rules. We do our best to make sure our guests are provided with clean rooms. In case of major stains or damage to our property, you agree to pay a cleaning fee of at least 50 euros depending on the damage caused.

Umbrellas

An umbrella can be rented at reception. Umbrellas are free of charge.

Damage policy

We reserve the right to charge a credit card for any damage caused in the guest’s room or hotel during the guest’s stay, or for any items missing upon the guest’s departure.

Video surveillance

The hotel is under video surveillance.

Order additional services

In the case of ordering additional services performed by a third party, the guest agrees to provide the guest data to the implementing client for the proper performance of the requested service. This refers to the implementation of transport services, laundry and dry cleaning services, organization of excursions…

Loss and damage to guest property

Unfortunately, we cannot be held liable for lost or damaged property or for damages suffered by you or anyone from your company during your stay at the hotel or our property. You also agree that, in the event of the arrival of the police, you will cooperate with the state authorities and do your best to help uncover misconduct.

Complaints due to defects

If there are any faults in the room, the guest must immediately inform the hotel or its representatives and allow them to rectify the problem in due course.
In the event that the guest does not do so, we reject any possibility of subsequent complaints or claims for a refund. By doing so, you expressly agree to waive the right to make a complaint or claim a refund (portion) of the money after your departure.

Applicable law

These general terms and conditions are governed by Slovenian law. The parties agree on the exclusive jurisdiction of the Slovenian courts.

Legal notice

The operator of the website www.hotelmiklic.com is a company: Penzion Miklič & Miklič, d. o. o., Vitranška ulica 13,4280 Kranjska Gora, Slovenia This website provides general information about Penzion Miklič & Miklič d.o.o. (Hotel Miklič) and its services. We reserve the right to make changes at any time.

Terms of use of the website

By accessing and viewing any part of the Penzion Miklič & Miklič d.o.o. website, you agree to all of the restrictions and terms of use set out here. If you do not agree to all of them, please do not use these pages.

Limitation of liability

Although Penzion Miklič & Miklič d.o.o. has and will edit the website with due care to ensure that the information is accurate and up-to-date, Penzion Miklič & Miklič d.o.o. accepts no responsibility for its accuracy or integrity. It reserves the right to modify the content of this website at any time and in any manner, for any reason and without prior notice. All users use all published content at their own risk. Therefore, neither Penzion Miklič & Miklič d.o.o., nor any legal or natural person involved in the preparation and production of this website, shall in any case be liable for any damages whatsoever.

Links to third-party websites

These websites also contain information from third parties and links to their websites. Penzion Miklič & Miklič d.o.o. is not aware of the content of these third party websites and therefore accepts no responsibility for their information. Copyright Penzion Miklič & Miklič d.o.o. operates the website www.hotelmiklic.com and is the exclusive owner of all rights set out in the Copyright Act. The content published on the Miklič Hotel website is the property of Penzion Miklič & Miklič d.o.o. and may only be used for non-commercial purposes and with prior written consent. The privacy policy of Penzion Miklič & Miklič d.o.o. pays particular attention to protecting the privacy of the information obtained from the users of these websites and the personal data they provide to it, in accordance with the legislation in force on the protection of personal data in the Republic of Slovenia. You may visit our website without providing your personal data. Providing personal data is only necessary if you make a reservation or send a request for our services. We only collect personal data when you send it to us by filling in an information or reservation form or by email as part of an enquiry or reservation for our services and in similar situations where you have chosen to send us your data. In addition to the personal data you provide to us, we also collect information through cookies. We process the information that you provide to us or that we collect through cookies for the following purposes: to book the services that you have ordered on our websites, for information relating to the services; for statistical purposes; to identify computer problems and to edit the websites; for other purposes that you have requested or consented to, unless otherwise required by law. We will not share your personal data with third parties or companies for the purpose of commercial exploitation of personal data. If we provide your personal data to external partners in order to provide the services you have requested or for other purposes that you have authorised and that we carry out with the assistance of contractual partners, we will ensure that the contractual partners comply with the applicable regulations for the protection of personal data. Your personal data will remain with Hotel Miklič. We store it on a computer that is under our management. We will not pass on your data in any form for use by third parties, unless you agree to this or if required to do so by the judicial authorities.

Safety & security

Penzion Miklič & Miklič d.o.o. uses technical and organisational security measures to protect your data against manipulation, loss, destruction or unauthorised access. We cannot protect your data in all cases, but we do our best to prevent untoward events from occurring.

Contact

If you have any problems, questions, or if you need to access, correct, block or delete your personal data, please contact us at hotel@hotelmiklic.com.

We wish you a pleasant stay!